OUTSY provides features and services to you and is subject to the following conditions. If you visit or shop on outsy.com, YOU ACCEPT THESE CONDITIONS OF USE, PRIVACY POLICY, RETURN POLICY, and all other disclaimers and terms that appear elsewhere on outsy.com. Please read them carefully.

Order Processing/Shipping:    

Time will vary from order to order depending on several criteria. This is the time it takes us to process and verify customer billing and shipping addresses, validate, verify, and secure credit card payments, and transmit orders to the warehouse for packing and shipping. It is the total calculation of the time it takes to process all these events from when we first receive an order until it actually leaves our warehouse for delivery which is identified as Order Processing time. With that said; On average we process orders within 24 to 48 hours (UPS Items). All Hawaii, Canada, Puerto Rico, and Alaska residents are subject to additional shipping charges.  Please contact our customer support department for more information on shipping costs or our customer support department will contact you within the next 24-72 hours after an order is placed. 

Please note that this is a Curbside Delivery only. The shipping carrier will contact you when your shipment has arrived at the delivery terminal to schedule a delivery day and time. Also, note that you must inspect the external packaging for damage prior to signing for it, this includes unusual creases in the box, holes, torn packaging, etc. If any damage is discovered please note it on the delivery receipt and call us immediately

Shipping Time:

All orders are processed upon receipt. Actual shipping time is contingent upon the availability of merchandise and credit verification by our Credit and Fraud Protection Department. Most orders are shipped within 24 to 48 hours (UPS Items) of receipt. No orders are processed or shipped on Saturdays, Sundays, or Holidays. We don't ship to APO or POB addresses, or to Hotels.

Shipment Tracking:    

All of our items are shipped through our network of warehouses, manufacturers, and distribution centers. If your order was shipped via UPS you can check the order status and tracking number online by simply logging into “MyAccount”  Most Large Items are shipped by Truck and tracking information may be emailed to you when available. If you have not received tracking information for your shipment within 5 business days, please email sales@outsy.com for the status of your order. Special order items may take up to two weeks for shipment.

Ship to Address:   

You may choose to ship your order to a different address other than your billing address; however, this may result in longer order processing time. We encourage you to ship your order to your billing address. If you decide to ship your order to an address other than the billing address, we require you to call the customer service number on the back of your credit card after placing your order and instruct your issuing bank/institution to add your shipping address as an authorized "Alternate Shipping Address" on your credit card account. This will only add an extra shipping address to your credit card file. This will not change your billing address. It only takes a few minutes and it will help shorten any delays in verifying and processing your order. Our Credit card fraud protection system will automatically verify that alternate shipping addresses are authorized. Orders that have shipping addresses that are not authorized will not be processed for shipment! Hawaii, Alaska, and Puerto Rico do have additional shipping charges.

Product Inspections:   

We hope that your order arrives safely and that you are satisfied with your purchase. However, please remember that when the order arrives it is your responsibility to ensure that the product has not been damaged during shipping. Please follow the guidelines below for inspection of your package(s):

For items shipped via freight carrier:   

Inspect the box for external damage, remove the packaging, and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. When you sign the delivery ticket and do not note any damage, the merchandise becomes your property. Customers must call or email our customer service department within 24 hours of receipt to report any missing items or damage from the delivery.

Freight: (by Truck) * All goods are drop-shipped directly from the manufacturer or importer. A representative from the freight company will contact you by phone to arrange delivery, usually within a specific four-hour time period. * Please be aware that freight (truck) deliveries are to the curbside only and an additional charge for inside delivery will be required. * You will be required to provide assistance (helpers) to the driver to unload your order from the truck. If you are unable to do so, it may be necessary for the trucker to use a tailgate lift at an extra charge.

If a signature is requested DO NOT SIGN FOR YOUR ORDER UNTIL YOU HAVE PHYSICALLY INSPECTED IT. Also, advise your family members or any others who may be present when delivery is made NOT TO SIGN either. Packaging that appears in good condition does not guarantee that there is no "hidden" damage. The only way to be certain is to fully unpack and examine the contents carefully. Should you not have time to inspect it, please sign the receipt as 'un-inspected' instead of your signature. Legally, by applying your signature, you are signing a document stating that you have inspected the item and that it is in good condition. In this case, any later claim for un-noticed ("hidden") damage must be filed by you with the freight company as we will have no recourse when the item is signed for. All shipments that are signed for are considered to be a final sale, if for any reason you are not happy with the delivery service provided by the delivery company please refuse delivery and contact us at (800) 699-6149 to resolve the issue.

For items shipped via FedEx:   

If there is any damage, visible or not, you have 24 hours to contact us to report the damage. If you do not contact us within 24 hours, the merchandise becomes your property.

Again, please take the time to inspect your delivery, and if there is any damage be sure to note it on the delivery ticket. If the damage is severe enough to render the product inoperable or unusable, please refuse the shipment and contact us immediately at (800) 699-6149.

Missing items or Damage:   

Please check all sensors and contents upon delivery. Customers must call or email our customer service department within 24 hours of receipt to report any missing items or damage from the delivery. Any claims reported after the first 24 hours will be declined by our insurance company.

Return/Exchange Policy:   

OUTSY provides features and services to you and is subject to the following conditions. If you visit or shop on outsy.com, YOU ACCEPT THESE CONDITIONS OF USE, PRIVACY POLICY, RETURN POLICY, and all other disclaimers and terms that appear elsewhere on outsy.com. Please read them carefully.

Return Policy:   

A 15% restocking fee plus shipping and handling is applicable on items purchased and returned due to order errors or cancellations on the part of the customer or dealer. 

Damaged merchandise UPON DELIVERY 

It is imperative that if you see any obvious damage to the packaging. please remove the packaging while the freight company is present to verify that the item inside is in good condition. 

Please immediately inspect for damage and write a description of any damage found on the bill of lading. Ask the shipping company to sign and confirm the damage. If your company signs for the shipment without indicating any damage, you will automatically release the shipping company and OUTSY from any liability. Please note that if you receive and sign your bill of lading stating that the merchandise was received in good condition. you will automatically assume liability for the merchandise and its condition. 

Please note that upon delivery there is a window of 48 hours to notify OUTSY of any concealed damage. OUTSY will not incur responsibility for damages reported after this 48-hour period. The OUTSY warranty does not cover accidents or damage incurred during shipping and storage after delivery by OUTSY nor does it extend to products sold by unauthorized OUTSY distributors or products sold over the Internet. 

OUTSY cannot be held responsible after delivery. Our warranty does not cover additional shipping. storage and/or accidents. 

PROCEDURES 

For all claims. without exception. we require photographs. Please make sure that all pictures submitted clearly show the damage or defects in order for us to determine the best possible way to resolve the situation. It is important that these pictures be taken within a reasonable timeframe in order for us to be able to help all parties involved. Please use a digital camera and send the pictures by email to CS@OUTSY.com This will significantly expedite the process. 

OUTSY will then make the most effective suggestion for resolving the damage claim. If a replacement is necessary, it will be handled as a priority. If a return is requested. a written RGA must be issued by OUTSY. 

If the conditions stipulated above are not respected. OUTSY reserves the right to refuse claims and/or return requests. 

An RGA number for any accepted return of merchandise is compulsory at all times and will be confirmed by the OUTSY customer service department. Any merchandise returned without written authorization from OUTSY will be refused upon receipt and shipped back at sender's expense.

*OUTSY reserves the right to refuse returns

Product Display/Colors   

outsy.com attempts to display accurate product images. However, alternate images are sometimes displayed when the correct images are not available. You must carefully read the product specifications to verify your purchase and not rely solely on the images. We cannot guarantee that the color you see matches the product color, as the display of the color depends upon the monitor you are using. OUTSY does not take responsibility for the quality of the images as well as sales that result from the image.

Order Status:   

As soon as your order is shipped you will receive a tracking number if applicable Simply log in to your OUTSY Account. The order history option will enable you to check the status of your order as well as provide you with all available tracking information. Using this number and the instructions provided the customer will be able to track the order. The customer will be updated via email as to the status of the order. If you would like to make any changes to the order or if some parts of the order are missing, please contact our customer service department immediately.

Expedited Orders and Rush Delivery:   

If you would like to expedite your order and rush deliver a product, please call our Sales Department to inquire about product lead time and availability. If an item is in stock, it will usually ship within 24 to 48 hours. If it is not in stock, we may be able to have it shipped directly to you from the manufacturer as soon as it becomes available, or we can arrange to have it delivered to you as soon as we receive it. Again, please call us at (800) 699-6149 for more information.

Sales Tax:   

outsy.com is required by law to collect sales tax on orders shipped to the following states:
 • Alabama
 • California
 • Colorado
 • Connecticut
 • Florida
 • Georgia
 • Hawaii
 • Illinois
 • Los Angeles
 • Maryland
 • Massachusetts
 • Michigan
 • Nevada
 • New Jersey
 • New York
 • North Carolina
 • North Dakota
 • Ohio
 • Oklahoma
 • Pennsylvania
 • South Carolina
 • Tennessee
 • Washington, D.C.
 • Wisconsin

Appropriate charges for shipping and sales tax will be added to your merchandise total and displayed for your review prior to checkout.