Return Policy:   

A 15% restocking fee plus shipping and handling is applicable on items purchased and returned due to order errors or cancellations on the part of the customer or dealer. 

Damaged merchandise UPON DELIVERY 

It is imperative that if you see any obvious damage to the packaging. please remove the packaging while the freight company is present to verify that the item inside is in good condition. 

Please immediately inspect for damage and write a description of any damage found on the bill of lading. Ask the shipping company to sign and confirm the damage. If your company signs for the shipment without indicating any damage, you will automatically release the shipping company and OUTSY from any liability. Please note that if you receive and sign your bill of lading stating that the merchandise was received in good condition. you will automatically assume liability for the merchandise and its condition. 

Please note that upon delivery there is a window of 48 hours to notify OUTSY of any concealed damage. OUTSY will not incur responsibility for damages reported after this 48-hour period. The OUTSY warranty does not cover accidents or damage incurred during shipping and storage after delivery by OUTSY nor does it extend to products sold by unauthorized OUTSY distributors or products sold over the Internet. 

OUTSY cannot be held responsible after delivery. Our warranty does not cover additional shipping. storage and/or accidents. 

PROCEDURES 

For all claims. without exception. we require photographs. Please make sure that all pictures submitted clearly show the damage or defects in order for us to determine the best possible way to resolve the situation. It is important that these pictures be taken within a reasonable timeframe in order for us to be able to help all parties involved. Please use a digital camera and send the pictures by email to CS@OUTSY.com This will significantly expedite the process. 

OUTSY will then make the most effective suggestion for resolving the damage claim. If a replacement is necessary, it will be handled as a priority. If a return is requested. a written RGA must be issued by OUTSY. 

If the conditions stipulated above are not respected. OUTSY reserves the right to refuse claims and/or return requests. 

An RGA number for any accepted return of merchandise is compulsory at all times and will be confirmed by the OUTSY customer service department. Any merchandise returned without written authorization from OUTSY will be refused upon receipt and shipped back at sender's expense.

*OUTSY reserves the right to refuse returns